Refund and Returns Policy

This Refund and Returns Policy applies to purchases made from DFORD, operated by ZHANGYIWEI LLC.

Business contact for policy and support matters: SYED GHANI SOLE MBR, 304 GARFIELD ST, FORT COLLINS, CO 80524. Phone: 1-7754688886. Email: support@dford.top.

At DFORD, we want customers to feel comfortable placing an order. If something arrives damaged, incorrect, or simply does not work out, we aim to keep the return process straightforward.

Return window

Eligible items can be returned within 30 days of delivery. Items should be unused or lightly handled, with all original parts and packaging whenever possible.

Non-returnable situations

• Items showing heavy wear, misuse, or missing major parts
• Products returned after the 30-day window without prior approval
• Custom, hygiene-sensitive, or final-sale items if later marked as non-returnable on the product page

Refund timing

Once the returned item is received and checked, approved refunds are usually issued to the original payment method within 5-10 business days, depending on the payment provider.

How to request help

Email support@dford.top with your order number, the item involved, and a short description of the issue. If damage is visible, photos help us resolve the case faster.